Refunds

Our products are digital files that you can download immediately after purchase. Payment and refunds are handled by Paddle as reseller (merchant of record).

When we refund

• Faulty delivery: If files are damaged or incomplete, or cannot be opened with PowerPoint or Excel 2016 or later, we first provide a replacement. If this is not successful within 5 working days, the purchase price is refunded in full.
• Duplicate purchase: If you have accidentally bought the same product twice, we refund the second purchase.
• No delivery: If you have not received any download links after successful payment and we cannot resolve the problem, the purchase price is refunded.

Otherwise, a refund after download is excluded because digital files cannot be returned.

Statutory right of withdrawal

Depending on their country of residence, consumers have a statutory right of withdrawal. It is governed by the Paddle Buyer Terms and Paddle’s Refund Policy. For digital content, it generally lapses when you consent to immediate provision and start the download. Mandatory statutory rights take precedence over this provision.

How to request a refund

1. Use the link in your purchase confirmation from Paddle, or go to paddle.net and select “Request refund”.
2. Or e-mail us at ak@cturn.ch with your order number. We will initiate the refund with Paddle.

The refund is made to the original means of payment. The right of use ends with the refund; files already downloaded must be deleted.

Last updated: October 2026